Terms and Conditions

Return of goods / Cancellation of Order

If you cancel an order that we are processing or that has been delivered a 25% fee will be payable. We also reserve the right to refuse credit or replacements if returned goods are used and or packaging is damaged or of sub-standard condition.  Please note returns of Hygiene products cannot be accepted and this includes manikins,face masks, gloves, hand sanitising products and other disposable items.

Shortages or missing items

It is the customer’s responsibility to check that they are signing for the correct number of parcels that have been delivered. Any shortages or incorrect products must be reported within 48hrs. Once you have opened your parcels please check that all items included on your delivery note are present. Any missing items must be reported to us within 48hrs.


If any damaged goods are found upon opening the package, the customer must report this to us within 48hrs. All packaging must be retained as this will be required for us to raise a claim against the parcel carrier.


All prices are inclusive of VAT unless otherwise stated. We reserve the right to change prices without notice. To remain competitive and offer you our customers the best value for money prices will go down as well as up from time to time depending upon market fluctuation. For bulk orders of single products please contact us for prices or view our online store.

Paying on an Invoice basis.

You may be able to use this option if you are a Company and unable to pay on a card. Please note your order will not be processed until full payment has been received. Please checkout and select pay by invoice and download a copy of your invoice for your records. We ask that you use your order number as the Payment reference when making bank payments, this will enable us to process your order quicker. Choosing pay via Invoice is not an application for credit and orders cannot be processed without full payment being received. If you need help please contact us at sales@first-rescue.co.uk

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