Terms and Conditions – Training

Course Prices/Dates

Please note that we reserve the right to vary our prices and course dates.


Bookings can be made by completing an online booking form or by telephone, however telephone bookings must be confirmed in writing. Your booking will be unconfirmed until we receive your signed booking form and payment, if completing an online booking form you are agreeing to abide by terms and conditions set by First Rescue Training & Supplies Ltd, however your online booking remains unsecure until payment is received.

Cancellations and substitutions (scheduled courses)

No charge will be made for cancellations providing First Rescue Training & Supplies Limited receives these at least 21 days before the course start date. Substitutions will be accepted providing they meet the course pre requisite.

Cancellations within 21 days of the course start date will incur the full course fee.

Cancellations of in house courses

If you have to cancel a course, the following charges will apply:

More than 1 months noticeNo charge

2 – 4 weeks notice  50% of total cost

Less than 2 week’s notice  Full cost of course

All cancellations must be confirmed in writing.


If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient skills or knowledge in the time remaining. No refund will be given.


Initial certificates are included in the course fee providing the candidate is successful. All certificates are sent to the invoice address. If replacement first aid certificates are required for any reason a £20.00 charge will apply.


Payment must be made with booking unless alternative arrangements have been agreed with First Rescue Training & Supplies Limited in writing, payment can be made via online credit/debit card, over the phone debit/credit card, bacs or cheque. Certificates will not be issued until full payment has been received. Late payment of an invoice will incur a fee of £25.00 per month overdue.

Limitation of liability

First Rescue Training & Supplies Limited shall not be liable for any loss suffered by the customer (except in respect of death or personal injury caused by First Rescue’s negligence) including loss of profits arising out of performance of the contract by First Rescue or it’s sub contractor.